Reference

Terms and Conditions for Your garuda118 Account

These terms set out the rules that apply when you open and use a garuda118 account, including how deposits via DANA, OVO, and GoPay are handled and what you agree to when you access our lobby.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlyTerms updated when notifiedContact support for queries

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What These Terms Cover and How They Apply

garuda118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on garuda118, you confirm that you have read and accepted these terms in full. They govern every part of your relationship with us — from how your account is opened and verified, to how deposits and withdrawals are processed using e-wallets like

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DANA, OVO, and GoPay. Each deposit instruction is tied to your registered account wallet; sending funds from an unregistered wallet or third-party account is a breach of these terms and may result in account suspension pending review. Withdrawals follow a verification step where the account name
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on your DANA, OVO, or GoPay wallet must match the name on your garuda118 account. Any mismatch will be flagged and held until resolved through our support channel. You are responsible for keeping your login credentials secure. We do not share your payment data with third
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parties outside of what is necessary to process a transaction. These terms may be updated; when that happens, we publish a notice in the account dashboard and the updated version takes effect from the date shown. Continued use of the account after that date counts as
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acceptance. If any part of these terms conflicts with local law in Indonesia or your eligible region, local law applies to that part only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These commitments sit inside the terms framework and apply to every active account on garuda118. We manage your data and account access in line with what is described here and updated in the dashboard when changes are made.

Data Retention

We retain your account data for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you suspect unauthorised access, freeze the account immediately via the dashboard security tab.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your preferred wallet — DANA, OVO, or GoPay — at the deposit screen. No tracking cookies are sold to advertisers.

Requesting Changes

To update your registered name, wallet, or contact details, submit a change request through account settings. Changes to payment wallet details require identity re-verification before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or if you have a dispute about how a rule has been applied to your account, our support team can walk you through it. We cover account queries, payment verification questions, and term-related concerns through the channels below.

Common Questions About These Terms

These answers cover the specific parts of the garuda118 terms that come up most often — from account eligibility and wallet rules to how disputes are raised and what happens when terms change.

These terms apply to anyone who opens a garuda118 account. Access is limited to eligible regions where local law permits; if your region is not supported, these terms do not create an entitlement to access.

Deposits from a DANA, OVO, or GoPay wallet not linked to your account name will be flagged. The funds are held and the account reviewed until you verify ownership through support.

We post a notice inside your account dashboard when terms change. The effective date is shown clearly. Logging in and continuing to use the account after that date counts as acceptance of the updated version.

Yes. Contact our support team via live chat or email and ask for an account data summary. We will respond through your registered contact details once your identity is confirmed.

Raise a dispute through the help centre in your account dashboard or by emailing support directly. Include the specific term you are disputing and a description of the situation; a case handler will review it.

Some obligations — such as data retention periods and any outstanding payment verification — continue after account closure for the period required. Our support team can confirm what applies to your specific account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your garuda118 Account

Account Security, Data and Your Rights

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if I deposit from a wallet not registered to my account?

03 How will I know when the terms have been updated?

04 Can I request a copy of the data garuda118 holds on my account?

05 What do I do if I disagree with how a term was applied to my account?

06 Does closing my account end all obligations under these terms?

Terms & Conditions

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